Terms and Conditions of Use


Thank you for visiting Best World Lifestyle ("BWL", "we", "our") website or using our mobile application ("App"). When you access, browse or use BWL website or our App, you accept the terms and conditions of use set forth herewith. Please read them carefully. If you are under 18 years old, you may only use BWL website or our App with the involvement of your parent/guardian and we assume that all transactions and interactions are done with the consent of your parent/guardian.

Intellectual Property Rights

All contents on BWL website and App, including but not limited to text, graphics, images, audios, videos, logos and other downloadable digital items are the properties of BWL or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from BWL.


Access and Content Use

You are granted limited rights to access and use the services on BWL website or App for personal use. Unless otherwise expressed in written consent from BWL, the content use of BWL website or App is subject to the following terms:

  • You may not download and/or modify the content on BWL website or App other than for personal viewing.
  • You may not reproduce or copy BWL website or App, or any of the material contained in it.
  • You are granted non-exclusive and revocable rights to create hyperlinks to BWL website or App, provided it does not represent BWL, nor does it present BWL and its products and services as false, misleading, misrepresenting and offensive.
  • You may not make available any content of BWL website or App by automated and/or manual means; in electronic and/or printed forms to other entities or persons.
  • You may not attempt to hack into, disrupt, disable or interfere with the services on BWL website or App.


Your EXS Account

An EXS account is set up for you upon your successful registration as a BWL member. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. We reserve the right to deny access to your account without prior notice given to you. For the protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.


Product and Packaging

From time to time, we may modify and improve our product and/or its packaging. When making purchases from BWL website or App, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our website or App. We are not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.


Pricing

BWL strives to ensure that product prices and product details advertised on BWL website or App are correct and up-to-date. BWL reserves the right to vary the product prices and other product details without prior notice.

The prices on BWL website or App are for online purchases only.


Shipping

When making purchases from BWL website or App, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination country and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher.

Some countries impose a daily value limit for their import shipment. As such, large orders may be split and shipped separately in order to comply with the countries’ regulations.

As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated.

Due to various regulatory and business constraints, BWL and its shipping provider partners may not provide delivery to all countries in the world.


Additional Taxes, Levies and Duties

When making purchases from BWL website or App, you agree that costs from additional taxes, levies and duties that may be imposed by the country of your shipping destination are to be borne by you. These extra costs may be excluded from or added to (where applicable) the purchase grand total amount. You are therefore strongly advised to clarify this matter with the authority in the shipment destination country prior to making any order.


Order Cancellation and Amendment

When making purchases from BWL website or App, you may cancel or amend your order within the same day of purchase by 2359 hours, Singapore Time.

You are allowed to change delivery address for orders that have yet to be shipped. For all other changes, you may cancel your order and place a new order.

A cancellation charge of up to 4% of purchase grand total may apply.


Refund

When making purchases from BWL website or App, you may return for a refund after you have received your order. The returned products must be in its original packaging and accompanied by the original tax invoice. The refund process may take up to 3 weeks to complete.

Subject to terms and conditions,

  • Returns must be done within 10 days from the day you received your order.
  • For any returns or cancellations made, BWL reserves the right to cancel and withdraw bonuses that affect but not limited to, the buyer and/or his/her uplines.

Any returns made during the stipulated time period will be subjected to processing fees:

  • Administration Fees calculated at 20% of the returned products’ prices (inclusive of shipping charges from Singapore to Australia, credit card, logistic and amendment charges)
  • The shipping arrangement and charges from Australia to Singapore shall be arranged and borne solely by yourself.

Bonuses

Qualified BWL members will be entitled to commissions, rewards, rebates, incentives and/or sharing (hereinafter referred to as Bonuses) resulting from the purchases on BWL website or App. For the purpose of calculating these bonuses, we will use the month in which you confirm your purchases, as the bonus calculation month. These bonuses will be paid out in the following month. The monthly cut-off time for this purpose shall fall on the last day of each month according to our website server system, Singapore time (GMT+8).


Risk of Product Loss and Confiscation

BWL strives to engage the service of professional and reliable shipping providers to deliver products you order from BWL website or App. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after we ship out your order.


Estimated Shipment Arrival Time

Where applicable, BWL estimates and informs you the amount of time required for your shipment to arrive at your designated shipping address. Although BWL takes every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the country of your shipping destination.


Disclaimer of Warranties and Limitation of Liability

BWL website, App, its contents, downloadable items, products and services sold or made available to you through our website or App are provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, we make no warranty of any kind with regards to previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for errors contained on our website or App, and for any incidental or consequential damages of any kind arising from using our website or App, its contents, downloadable items, products and services sold or made available to you through our website or App.


Electronic Communications

BWL shall not be responsible for any direct, indirect, special or consequential damages arising out of the use of its website and App. Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, BWL shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.


Governing Law

By using BWL website or App, you agree that the above Terms and Conditions of Use are governed by applicable laws and regulations of the country for which the website or App is operating. Any disputes arising from using BWL website or App shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.


Amendments to Terms and Conditions of Use

BWL reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of its website and App, as well as any aspect pertaining to the use of the website and App. As such, we encourage you to review the terms and conditions regularly to ensure that you are aware of any changes.

Last updated: 15 June 2020